Refund policy

At Suhavi Producer Company Limited, we take care to ensure every product reaches you in good condition. As we sell natural, farm-processed, and consumable food products, our return and refund process is designed with hygiene and food-safety in mind, as outlined below.

1. Eligibility for Return, Replacement, or Refund

You may be eligible for a replacement or refund in the following cases, provided you contact us within [48 hours] of delivery:

●       You received a damaged, leaking, or broken product.

●       You received the wrong product, size, or quantity.

●       The product is found to have a manufacturing or quality defect.

●       The product was spoiled, spilled, or compromised in transit.

2. Non-Returnable Items

Because our products are natural food and wellness items intended for consumption, the following are generally not eligible for return or exchange once delivered, unless the issue falls under Section 1 above:

●       Opened, used, or partially consumed packages (e.g., ghee, honey, jaggery, oils, powders, candy).

●       Products without their original packaging, seal, or label.

●       Products reported after the [48-hour] window from delivery.

●       Change of mind after the order has been dispatched.

3. How to Report an Issue

To request a replacement or refund, please email us at suhaviproducercompany@gmail.com or message us at +91 93515 00002 within [48 hours] of delivery, including:

●       Your order number

●       A clear photo or short unboxing video of the product and packaging showing the issue

●       A brief description of the problem

Our team will review your request and respond within [2–3] business days with the next steps.

4. Replacement & Refund Process

Once your claim is verified:

●       We will arrange a free replacement of the affected item, subject to stock availability, or

●       Process a refund to your original payment method or as store credit, as per your preference.

Approved refunds are typically processed within [5–7] business days, though the amount may take a few additional days to reflect in your account depending on your bank or payment provider.

5. Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled, though the return process above will apply if the product arrives damaged, defective, or incorrect.

6. Contact Us

For any return, refund, or exchange query, please reach out to us at suhaviproducercompany@gmail.com or +91 93515 00002.